SaaS Customization
& API Partner Model

Prefect for: SaaS companies who want to deliver a great customer experience through custom integrations and client-specific solutions—without derailing core roadmap or overloading their internal engineering teams.
Price:
$10K–$50K+/project or $5K–$15K/month (retainer model)

Keep your roadmap clean and your clients happy.
We act as your external engineering partner for client-specific customization, API integrations, and complex implementations—freeing your product team to stay focused on feature innovation.Whether we’re white-labeled or a visible partner, we handle the messy, high-touch work that scales your platform across unique client needs.

Let's talk shop

What You Get

1
Integration & Customization Team
A consistent team that understands your product, API ecosystem, and client expectations.
2
Client Request Intake & Prioritization Process
Structured discovery, scoping, and delivery flow that mirrors your internal cadence.
3
API Design, Integration, & QA
Custom endpoints, data pipelines, and API workflows that extend your platform safely.
4
Custom Feature Extensions
Light feature add-ons, UI adjustments, or configurations built to your architecture.
5
Partner Portal & Reporting
Visibility into all active client work, tickets, and delivery timelines.
6
Documentation & Handoffs
Clean, reusable documentation for each customization—ready for reuse or internal ownership.

What’s Included

  • Client discovery & scoping framework
  • API integration & custom feature development
  • QA, deployment, and documentation
  • Dedicated delivery channel (Slack/Teams)
  • Weekly sync or embedded model alignment
  • Shared dashboard for requests and delivery status

How It Works

Week 1–2: Onboard & Align
We learn your product, API structure, and customization patterns. Together, we define intake, approval, and delivery flow.
Step 1
Per Client Project: Customize & Deliver
We handle client-specific discovery, design, development, and QA mirroring your process and standards.
Step 2
Ongoing: Support & Scale
We manage incoming customization requests, deliver on time, and update shared dashboards and docs for full transparency.
Step 3
Steer: Partner Check-Ins
On-going meeting cadence (bi-weekly or monthly) to review delivery velocity, upcoming needs, and new feature opportunities.
Step 4

Engagement Model

1
Cadence
Per-project delivery or ongoing partner retainer
2
Channel
Slack/Teams + shared project board
3
Visibility
Partner dashboard, changelog, and delivery metrics
4
Coverage
Business hours delivery with optional on-call or SLA-based support

Basic Integration

Core — $7.5K
  • One-way data sync or single-system customization.
  • Ideal for straightforward integrations (e.g., sending data from your platform to one external system via webhook or batch job).
  • Fast turnaround, minimal dependencies, low risk.
Plus — $10K
  • Two-way data sync between up to three systems, with moderate data transformation or mapping.
  • Perfect for most SaaS customization and client integration use cases.
  • Predictable fixed price, designed for repeatable client requests.
Full — $12.5K
  • Real-time APIs, multi-system orchestration, or heavy custom logic.
  • Ideal for complex, high-impact integrations or enterprise client implementations.
  • Flexible model (fixed bid or capped T&M) with advanced monitoring, QA, and deployment support.
Pricing is customized based on project scope, team composition, and timeline.
We’ll validate the right tier at kickoff so you only pay for the depth you need.

What do we need from you?

  • Access to your product environment and API documentation
  • A technical point of contact for quick validation
  • Standardized client intake form or workflow (we can help create it)
  • Brand and communication guidelines if white-labeled

Outcomes you can expect

  • Your product team stays focused on roadmap and core innovation
  • Faster client onboarding and satisfaction through tailored delivery
  • Increased platform stickiness via high-quality integrations
  • Predictable, scalable partner model that grows with your business

Who this is for

  • SaaS companies overwhelmed by client customization demands
  • Teams who want to protect internal roadmap velocity
  • Platforms expanding their API partner ecosystem
  • Growth-stage companies needing overflow engineering or delivery support

Who is this program not for?

  • One-time integrations without long-term partnership interest
  • Companies without a defined API or partner model yet (we can help build that through a separate Strategy Sprint)

FAQs

Who is this for and when should I use it?

For SaaS companies and platform teams looking to integrate with enterprise clients, partners, or third-party systems without overburdening their core roadmap.

What are the expected outcomes?

A tailored integration or API partner model that extends your platform’s reach, improves stickiness, and accelerates enterprise adoption.

What inputs do we need from your team?

Your existing API documentation, partner requirements, and internal constraints around roadmap or security.

How is this service priced? and what’s excluded?

Priced between $25K–$50K depending on integration depth and partner complexity. Excludes ongoing API maintenance or SLA management.

How do we measure success?

Working integrations that reduce friction for partners and unlock new revenue or retention opportunities.

What happens after this engagement (handoff/next step)?

We can stay on as integration partners or transition to internal teams with full documentation and testing protocols.

How do you work with my in-house team?

We act as an extension of your engineering org — building within your standards, code reviews, and sprint cadence to ensure long-term maintainability.

What risks or blockers typically derail this—and how we mitigate them?

Ambiguous partner requirements or shifting priorities. We mitigate through joint planning sessions and signed-off API specs before development begins.

Add-Ons

Integration & Platform Audit
A focused review of your APIs and partner integrations to surface risks, inefficiencies, and near-term modernization wins.
System Health & Performance Plan
Continuous monitoring and scheduled audits to keep your platform fast, stable, secure, and ready for growing client load.
Technical Roadmap Strategy
A 12-month, prioritized plan that aligns engineering capacity, partner needs, and product bets without derailing your core roadmap.
Continuous Improvement Plan
Post-launch analysis and small enhancement cycles that increase adoption, reduce friction, and steadily grow integration ROI.
Pricing represents a typical range for recent projects. Final cost depends on complexity, integrations, and team composition. We’ll confirm scope, price, and timeline after a short discovery call.

Want to scale your SaaS platform without taking your team away from feature and functionality build out?

Let’s Chat—we’ll align on your partner model, define intake flow, and start handling client customizations right away.

Let's talk shop