Continuous
Improvement Program

Prefect for: Teams that just launched and want the product running smoothly, users supported, and learnings captured.
Price:
$5K/month (3-month minimum)

Launch is the starting line, not the finish. This ongoing program gives you a dedicated team for light support, real-time monitoring, and strategic iteration based on actual usage. We keep quality high, reduce noise for your team, and turn feedback into a focused improvement roadmap, so you shift from “just launched” to “fully optimized.”

Let's talk shop

What You Get

1
Performance Monitoring
watch key SLOs and resolve regressions early
2
User Feedback Loop
intake → categorize → decide → act (with visible outcomes)
3
Usage Analytics Reviews
monthly insights on adoption, drop-offs, and sticky features
4
Bug Triage & Minor Enhancements
fast fixes and polish that users feel
5
Backlog Grooming & Iteration Plan
a rolling 30/60/90 day view with owners
6
Strategic Product Check-ins
biweekly or monthly sessions to set priorities

What’s Included

  • Bug triage and minor enhancements
  • Usage analytics and user feedback reviews
  • Performance monitoring
  • Strategic product check-ins (biweekly or monthly)
  • Backlog grooming & iteration planning

How It Works

Week 1: Stabilize & Instrument
Confirm environments, alerts, dashboards, and support workflows.
Step 1
Weekly: Operate
Triage bugs, review metrics, ship small enhancements, and report progress.
Step 2
Biweekly/Monthly: Steer
Stakeholder session to review insights, adjust priorities, and plan the next sprint.
Step 3
Quarterly: Optimize
Summarize impact, revisit success metrics, and refresh the 90-day roadmap.
Step 4

Engagement Model

1
Cadence
1 predictable work block per week focused on fixes, polish, and small
2
Channel
Dedicated Slack/Teams room for quick questions and triage handoffs
3
Visibility
Simple dashboard + changelog so stakeholders see movement

What do we need from you?

  • A product owner for quick decisions
  • Access to analytics, error logs, and staging/prod as appropriate
  • Agreement on success metrics and “definition of done” for small wins

Outcomes you can expect

  • Smoother post-launch experience with faster issue resolution
  • Improved performance and stability through proactive monitoring
  • Clear, reality-based roadmap grounded in actual user behavior
  • ‍Higher adoption and satisfaction via continuous polish on key flows

Who this is for

  • Teams that just shipped (or are about to) and want consistent follow-through
  • Leaders who value predictable, incremental improvements over big-bang rework

Who this is not for

  • Major new feature builds or re-platforming (handled as separate projects)
  • 24/7 on-call or heavy support desks (we can coordinate with your NOC/CS team)

FAQs

Who is this for and when should I use it?

For SaaS companies and platform teams looking to integrate with enterprise clients, partners, or third-party systems without overburdening their core roadmap.

What are the expected outcomes?

A tailored integration or API partner model that extends your platform’s reach, improves stickiness, and accelerates enterprise adoption.

What inputs do we need from your team?

Your existing API documentation, partner requirements, and internal constraints around roadmap or security.

How is this service priced? and what’s excluded?

Priced between $25K–$50K depending on integration depth and partner complexity. Excludes ongoing API maintenance or SLA management.

How do we measure success?

Working integrations that reduce friction for partners and unlock new revenue or retention opportunities.

What happens after this engagement (handoff/next step)?

We can stay on as integration partners or transition to internal teams with full documentation and testing protocols.

How do you work with my in-house team?

We act as an extension of your engineering org — building within your standards, code reviews, and sprint cadence to ensure long-term maintainability.

What risks or blockers typically derail this—and how we mitigate them?

Ambiguous partner requirements or shifting priorities. We mitigate through joint planning sessions and signed-off API specs before development begins.

Add-Ons

Usability Testing Pack
quick tests on revised flows with 5–8 users
Performance Sprint
focused cost/perf improvements in 2 weeks
Analytics Upgrade
event taxonomy, dashboards, and alerts
Release Ops Boost
CI/CD improvements, feature flags, and rollout playbooks
Pricing represents a typical range for recent projects. Final cost depends on complexity, integrations, and team composition. We’ll confirm scope, price, and timeline after a short discovery call.

Want momentum after launch, without the chaos

Book a quick call and we’ll align on metrics, cadence, and your first 90-day plan.

Let's talk shop